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Privacy Policy

Last updated: June 2026. Your privacy and clinical confidentiality are our utmost priorities.

At Baby Steps – Newborn & Child Clinic, we are committed to protecting the privacy of our patients (infants, children, and parents) and visitors. This Privacy Policy details how we collect, store, protect, and handle your information when you use our website, book appointments, or consult with us.

1. Information We Collect

To provide efficient appointment booking and healthcare services, we may collect the following details:

  • Parent/Guardian Details: Name, phone number, and email address.
  • Child Details: Name, date of birth (for age-specific vaccine schedule calculations), and gender.
  • Clinical Inquiry Information: Preferred doctor (Dr. Sudarshan or Dr. Manisha), booking date, preferred slot, and optional brief reason for visit.

2. How We Use Your Information

We use the collected information strictly for:

  • Processing and scheduling your clinic appointments.
  • Sending SMS/WhatsApp booking confirmations and schedule updates.
  • Calculating personalized vaccine alerts based on your child's birthdate.
  • Maintaining standard medical records as mandated by Indian clinical regulations.

3. Confidentiality and Medical Records

Patient clinical histories and consultations are strictly confidential. We adhere to the National Medical Commission (NMC) guidelines and medical ethical practices in India. Medical records are shared only with the registered parents/guardians and are not disclosed to any third party without explicit legal consent.

4. Data Storage and Security

All online appointment submissions are encrypted during transit (using SSL/HTTPS protocols) and stored securely within our private, access-controlled record systems (Google Workspace). Access to patient records is strictly restricted to authorized clinic staff.

5. Third-Party Sharing Policy

We do not sell, trade, rent, or lease your personal information, contact numbers, or medical records to any marketing agencies or third parties. Information is shared strictly when required by law or local health authorities.

6. Contact for Privacy Concerns

If you have any questions about this Privacy Policy or wish to request updating/deleting any stored contact information, please contact us:

62625 60101
contact@babystepsclinic.in
227/1, Near Durga Mata Mandir, Pooja Colony, Neelbad, Bhopal, Madhya Pradesh 462044
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